Lubna Gem Arielle discusses why trust is not enough and why you should always at least keep a clear written record of what was agreed.
As a small business owner or entrepreneur, it can be tempting to enter into business arrangements informally, believing that we can rely on trust and being afraid that we will insult or alienate our clients with a suggestion of formality. Funnily enough, I’ve seen ‘both sides’ succumb to this fear, believing that it is to accommodate the other!
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